New & Special
 Our Policies

Cultural
African American
   Angels
  
Christian
  
Couples
  
Fashion
  
Fine Ladies
  
Kids
  
Kwanza
  
WordPowerArt
Eqyptian
Moroccan
Tribal
   Tribal Art
  
Tribal Dolls
  
Tribal Jewelry

Animals
   Cat Family
  
Elephants
  
Giraffes
  
Monkeys
  
Zebras
  
Other Animals
  
Minerals
  
Diamonds
  
Gold
  
Collections
   Batiks
  
Candleholders
  
Musical Items
  
Patchwork Items
   Plates
  
Trinket Boxes


  
Under $6
 

About Us and FAQ

ABOUT US

Our mailing address:

Home and Gifts - From-Africa  

585 Main Street   

Metuchen, New Jersey 08840

Make checks/money orders payable to Home and Gifts our parent company :

Our phone number is: 732 548-5775. This is a voice mail number, so be prepared to leave a message. We promise to get back to you soon.

For information about our site contact the webmaster webmaster@from-africa.biz

For questions about our products contact: info@from-africa.biz

For questions about your orders contact: orders@from-africa.biz

E-Mail Us




FAQ

What payment methods does From-Africa accept?

We accept credit and debit cards, PayPal, checks and money orders

What credit cards can I use to pay for my order?

We accept Visa, Master Charge, American Express, Discover/Novus and Dinners Club cards.  Just click on “Credit Card Payment” as your payment option at checkout time.   2Checkout.com, Inc. is an authorized retailer of From-Africa.biz.

You can also use a credit card to pay for your purchases by using the PayPal payment option.  You chose ‘PayPal Secure Online Transaction’ as your payment option.  As you go through the checkout process you will be taken to the PayPal site where you can use your credit card to pay for your purchase. if you are not currently registered with PayPal, this will also create a PayPal account for you to use in the future. 

 What is PayPal?

PayPal is an online payment processing company.  They can take payments by Visa, Mastercard, or Electronic Check (Electronic Check requires account verification & can take several days for new accounts). 

What kinds of guarantee do I get?

All items sold at From-Africa.biz have a 30 money back guarantee. In addition, many individual items have their own warranties

What are your shipping policies?

We ship only to the continental USA  normally using  U.S. Postal Service Ground Mail, and occasionally UPS Ground. Our shipping and handling fees are:

Under $ 50

$6.50

 $ 50 to   $ 74.99

$7.50

 $ 75 to  $ 99.99

$8.50

$100 to $149.99

$9.50

Over $150

Free

Contact info@from-africa.biz for any questions you may have about our shipping policies.

What do I do if I have problems with my order?

If you have questions about items you are interested in contact us at info@from-africa.biz If you have questions about an order you have already placed, contact: orders@from-africa.biz   Normally we will respond back within 24 hours. You can also call our voice mail at (732) 548-5775.  Leave a message and we will get back to you promptly.

What do I do if I have problems with my purchases after they arrive?

Remember we offer a 30 day money back guarantee on all of our merchandise. If you have a problem, we will be glad to help you by replacing the item or offering you a refund. Here is further information about our return policy and procedures. We reserve the right to refuse any unauthorized returns.


 Explanation of some terms used in our store.

Alabastrite - Our name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will  allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. 

Porcelain - A fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Patchwork Items - They are made by applying unique fabric or paper prints  to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Diamonds are extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).

Gold is the ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.

Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and graded by Carat weight.

Sterling Silver - To qualify as "sterling" a given item must be composed of a least 92.5% pure silver.

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