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OUR BASIC GUARANTEE
Every product you purchase from From-Africa.biz must be free of defects or you may return it immediately to us for replacement or full refund.
Also you may return to us within 30 days of purchase, for a refund or replacement, any item which you are not completely satisfied with.
Many of our products have additional guarantees, such as,
LIMITED LIFETIME FASHION JEWELRY GUARANTEE
FINE JEWELRY LIMITED GUARANTEE
TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
SUBSTITUTIONS
LIMITED LIFETIME FASHION JEWELRY GUARANTEE
Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement** or repair even if gem or simulation is missing, and even if
damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Contact us at returns@from-africa.biz for the specific details of our return policy. The item’s Guarantee Certificate will be required for the return, and you must include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamonds, sterling silver or cubic zirconia.
FINE JEWELRY LIMITED GUARANTEE
Our Fine Jewelry is guaranteed to be as described.If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.** Jewelry must be returned in its original condition, with the original sales slip. *Certain limitations apply to the following custom-made items: Special-size rings and items with monograms or names are not cancelable or returnable for refund.
TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
We will repair at no charge the mechanism of any watch purchased from us which proves defective
within 2 years of purchase date. Contact us at returns@from-africa.biz for the specific details of our return policy. The item’s Guarantee Certificate will be required for the return, and you must include $5.00 per item, to cover the cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watchbands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watchband with your Certificate. To replace metal, special decorative or jeweled ladies' watchbands contact info@from-africa.biz for a price quote. This guarantee does not cover analog quartz watches - (See one-year limited quartz analog watch guarantee).
This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with the watch.
SUBSTITUTIONS
We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items shown at our site are actual photos of the
products available at the time of inclusion in the site. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or
because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown are close approximations. Although we work diligently to ensure the accuracy of item
descriptions and prices, we reserve the right to correct clerical and entry errors.
**Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least
equal value.
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